Last update 20/2/20
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process information that you post for publication on our website or through our services such as reviews etc (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details and the transaction details. The source of the transaction data is you and/or our payment services provider (we never see or have access to your card details). The transaction data may be processed for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.5 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.6 We may process information that you provide to us for the purpose of entering prize draws/competitions etc (“competition data“) offered on our website. This data may include your contact details and your consent. This data may be processed for the purpose of administering the prize draw/competition. The legal basis for this processing is consent.
2.7 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.8 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject..
2.9 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 Your personal data held in our website database will be stored on the servers of our hosting services providers.
3.2 Orders: insofar as reasonably necessary to fulfill any order you have placed, we may disclose your personal data and transaction data to our suppliers or subcontractors as follows:
(b) Shipping: We use a range of shipping providers. We will provide them with your name and contact details to facilitate delivering your goods to you.
3.4 Website optimisation: Google Analytics is a web analytics service and is implemented on this website. Among other things, Google Analytics collects data on which website a visitor has been directed from (so-called referrers), which pages of the website were accessed, how often and for how long. This information is used to inform changes to the website and direct resources where they are most needed.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
Your web browser can be configured to prevent the storage of cookies; however, please note that if you do this, you may not be able to use all of the features of this website. A cookie that has already been set by Google Analytics can be deleted at any time via your web browser or using other software programs and extensions.
Further information on Google‘s applicable privacy regulations can be found at the following link: https://policies.google.com/privacy?hl=en.
For a further explanation of Google Analytics, visit this link:
3.5 We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. Retaining and deleting personal data
4.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain your personal data as follows:
(a) usage data will be retained for a minimum period of 1 month following the date of collection, and for a maximum period of 1 year following that date];
(b) publication data will be retained for a minimum period of 1 years following the date when the relevant publication ceases to be published on our website or through our services, and for a maximum period of 2 years following that date;
(c) transaction data will be retained for a minimum period of 7 years following the date of the transaction, and for a maximum period of 8 years following that date;
(d) notification data will be retained for a minimum period of 1 year following the date that we are instructed to cease sending the notifications, and for a maximum period of 2 years following that date (providing that we will retain notification data insofar as necessary to fulfil any request you make to actively suppress notifications); and
(e) competition data will be retained for a minimum period of 1 year following the closure of the competition, and for a maximum period of 2 years.
4.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. Your rights
5.1 In this Section 6, we have listed the rights that you have under data protection law.
5.2 Your principal rights under data protection law are:
(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask use to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
5.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
5.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
6. About cookies
6.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
6.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
6.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
7. Cookies that we use
8. Cookies used by our service providers
9. Managing cookies
9.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
9.2 Blocking all cookies will have a negative impact upon the usability of many websites.
9.3 If you block cookies, you will not be able to use all the features on our website.
10.1 We may update this policy from time to time by publishing a new version on our website.
10.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
11. Our details
11.1 This website is owned and operated by Laurel Cottage Ltd.
11.2 We are registered in Northern Ireland under registration number NI42994, and our registered office is at: 15 Ballyhay Rd, Donaghadee, Co. Down, Northern Ireland, BT21 0NG.
11.3 Our principal place of business is at 15 Ballyhay Rd, Donaghadee, Co. Down, Northern Ireland, BT21 0NG
11.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website
(d) by email, using the email address published on our website.
12. Data protection officer
12.1 Our data protection officer’s contact details are: Mr T S Johnston, director.